Writing
Writing things for co-workers or customers.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening
Listening to others, not interrupting, and asking good questions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Service Orientation
Looking for ways to help people.
Active Learning
Figuring out how to use new ideas or things.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Time Management
Managing your time and the time of other people.
Social Perceptiveness
Understanding people's reactions.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
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